Limited pilot · legal v1.0
Support
How to get help, the response objectives for the limited cohort and the sensitive information Prometheor support will never request.
Contact and response objectives
Contact info@prometheor.com. These are operating objectives for the limited cohort, not a public uptime service-level agreement.
- P0 security or cross-tenant report
- Acknowledge within one hour and stop the affected admission path immediately.
- P1 account or control failure
- Acknowledge within four hours.
- P2 product defect or question
- Acknowledge within one business day.
What to share
Share only account-safe metadata: approximate time, client type, public error code and content-free receipt or trace reference.
Prometheor support will never request your password, OAuth code, access or refresh token, API key, recovery proof, private key, Memory body, prompt, transcript, export, or screenshot containing private content.
Support cannot bypass governance
- Support cannot link or replace a provider identity from an email match.
- Support cannot edit canonical database records or bypass tenant policy, deletion, retention or immutable-principal recovery.
- Support cannot claim restoration, deletion or revocation without the bound receipt.
- Requests that expand data class, cohort, spend, provider or authority require a new owner decision.